- Top
- Q&A
0460-84-8621
From 9:00 to 21:00
When can I order additional food by the date?
Depending on your order, please contact us at least 4 days in advance of your stay for reasons of purchase and preparation.About dinner
~Dinner~
"Japanese and Western Kaiseki cuisine" dishes will be served at the restaurant. (Elementary school students also enjoy kaiseki cuis…Continue readingMay I bring it in?
As a rule, please do not bring your own meals (restaurants or banquet halls) to the hotel.(Except for baby food and special cases for childr…Continue readingAbout semi-double rooms
Western room capacity 2 people 14㎡ / Semi-double bed × 1
*The rooms are somewhat narrow and you can relax in bed.Is it possible to stay with a pet?
I'm very sorry but it is not supported.
"Not acceptable".About correspondence of allergy, weak food
●We support "food allergies", but you need to make an advance request.Please ask at least 3 days in advance as there is a relationship with …Continue readingCan I go on a day trip?
Drop-in hot water is available.
Private baths are available from 11:00 to 15:00, and public baths are available from 14:00 to 16:00.
However…Continue readingHow long are the public baths used?
The business hours of the public bath are as follows.
Subject to change due to unavoidable circumstances, please understand the section.
5:…Continue readingAbout private private bath (family bath)
There are 4 private indoor baths on the first floor that can be used for free 24 hours a day.
There is no reservation system, please use an …Continue readingCan you leave my luggage before or after check-in?
It can be stored.
Please feel free to ask at the front desk.
Since it is necessary to determine which baggage it is,
If you send your lugga…Continue readingInternet connection in the guest room
Free Wi-Fi is provided within the property.
The communication environment is generally good on the “ground floor” including all guest rooms…Continue readingCan I use electronic money?
Electronic money cannot be used for accommodation or other payment methods.
Please understand.How many rooms do you have?
The room that can accommodate up to 5 people is "Japanese + Western room".
The number of people that can be accommodated is determined for e…Continue readingDo you have a refrigerator?
Yes, all rooms have refrigerators.
Please use it for the purpose of refrigeration because it is empty.
There is no freezer,
If you would li…Continue readingIs there a coin laundry?
No, there is no coin laundry in this facility.
Please understand.Do you have an ice machine?
No.There is no ice machine in the facility.
Ice is provided by room service for a fee (¥ 300). (From 15:00 to 24:00)Do you have a shop?
Yes, we do provide.
Business hours are from 7:00 to 21:30.
We sell various souvenirs from Hakone, Yosegi-Zaiku Marquetry, beverages, sweets,…Continue readingDo you have a mobile phone / smartphone charger?
Yes, we do provide.Please ask the front desk staff if you need it.
The number is limited, so please understand when it is out of stock.Can I get medicine?
The provision of medicines may violate laws and regulations, so we do not include cold medicines.
For drug purchases, there is a "drug store…Continue readingDo you lend a PC?
No, PCs that can be used in this facility do not include rental computers.
Please understand.Do you have cosmetics?
No, the facility does not sell cosmetics.
Please purchase at the nearest convenience store or drug store.
LAWSON Hakone Sengoku Kogen Store…Continue readingDo you have a board game or card game?
Yes.The following board games and card games are available.
Please contact the front desk if necessary.
■Playing Cards ■UNO ■Reversi ■Shogi…Continue readingDo you have contact lens care products?
No.There are no contact lens care products.
There is a drugstore about 10 minutes by car from this facility.If you need contact lens care p…Continue readingAre meeting rooms available?
Yes.There is a meeting room.Available with advance reservation.
Please contact us in advance if you wish.
We ask about the number of users …Continue readingAbout the barrier-free situation
In this facility, wheelchair access to each floor is possible,
It is necessary to cross the "step" when using in the guest room or when usin…Continue readingIs there a pool?
No, there is no swimming pool at this property.Please understand.Do you sell cakes?
No, cakes are not sold at this facility.
Cakes can be arranged depending on the situation, so please contact us if you require.
(Outsourcin…Continue readingCan I eat without reservation?
Dinner is "needed advance reservation" because "Japanese and Western Kaiseki" is prepared.
Please contact us by 12:00 on the day.
(Due to pu…Continue reading
2/2page
Reservation・Inquiries
Please feel free to contact us if you have any questions.