1. Top
  2. Q&A


  • About mobile phone signal conditions

    We apologize for the inconvenience, but it is "poor radio wave" except for a part.

    docomo: It is basically "bad".
    au: It is basically "bad"Continue reading
  • About dinner contents of preschoolers

    For pre-school children (with dinner), kids meals are provided.
    (Only for preschool children with meals)
  • Is there a curfew?

    The facility will lock the front door at 24:00 for security reasons.
    If you go out, please be sure to return by the lock time.

    In the earlyContinue reading
  • Can you arrange a taxi?

    Please contact the front desk to make arrangements.
    However, between night and 9:00 a.m., taxi operations in this area will end, and it willContinue reading
  • Do you have a microwave oven?

    There are no rooms, but there is one in the common space (once underground).
    This is available 24 hours.
  • Can you deodorize?

    Although we cannot guarantee "complete removal of tobacco odor" depending on usage,
    As we will try to deodorize as much as possible by usingContinue reading
  • Can you move the bed in your room?

    No, the bed is not intended to move.
    Please refrain from moving beds, tables, etc., as they may have electrical wiring.

    If you have any reqContinue reading
  • Is the bath in the room a hot spring?

    There are rooms with bathtub and rooms with shower booth only.

    For rooms with bathtubs, we supply non-hot springs.
    Please understand that iContinue reading
  • How is the view from the room? Can you see anything?

    Due to the structure of the building, the view from the guest room is either “garden side” or “forest side (mountain side)”.

    The "garden siContinue reading
  • About parking lot

    This facility offers free parking.

    If you come in a medium or large car such as a bus, please contact us in advance as the availability ofContinue reading
  • Can I use a credit card for payment?

    Various credit cards such as MASTER, AMEX, Visa, JCB, DC, UC, etc. can be used for payment.
    (Excluding some reservation routes.(There are rContinue reading
  • About non-smoking rooms

    The property has a limited number of non-smoking rooms.

    If you wish to deodorize, please indicate in the message etc. that you want to stopContinue reading
  • About pick-up

    Transfers are basically not accepted.
    In some cases, such as groups that booked directly at this facility (not through travel agencies, etc.Continue reading
  • Do you have a humidifier or air purifier?

    Humidifiers are available for preparation.Ask the front desk if you need it.
    (The number is limited.Please understand when out of stock)

    ThContinue reading
  • Is a view possible?

    Yes.You can go to the roof of this facility.

    However, since there is no night lighting, there is a danger of falling or falling during darkContinue reading
  • Is there a hospital nearby?

    Yes.The details of the hospital are as follows.

    <Weekday daytime>
    There is "Nagai Clinic" about 10 minutes by car from this facility.
    <NighContinue reading
  • About surrounding activities

    Find information about activities in and around Hakone, and Hakone

    Hakone Sightseeing Information Portal Site
    https://www.hakone.orContinue reading
  • Recommended nearby sightseeing spots

    Hakone and famous sightseeing spots around Hakone

    ◆Mt. Fuji(73km / 100 minutes by car)

    ◆Owakudani(5km / 10 miContinue reading
  • About nearby tourist spots that can be enjoyed with children

    Hakone, and the peripheral Hakone there to pick up.

    ◆Hakone Kowakien Yunessun(10km / 20 minutes by car)

    ◆Hakone Continue reading
  • Is there a foreign currency exchange service?

    No, there is no currency exchange service at this property.Please understand.
  • Do you rent wheelchairs?

    Yes.The property has three wheelchairs for rent.
    Please feel free to ask at the front desk.
    (Please inform us in advance if you would like tContinue reading
  • Do you have a stroller?

    No, there are no strollers for rent.Please understand.
  • What are the amenities for children?

    There are "Yukata" and "Slippers" for children.

    There is only one size of "slippers", but "yukata" is available from 95cm to 125cm, so pleaContinue reading
  • Do you have a baby tub?

    Yes, there is a baby tub for infants.

    If you need it, please let us know at the time of booking or ask our front desk staff upon arrival.
  • Is there a trash can for diapers?

    Yes, we do provide.

    If you need it, please let us know at the time of booking or ask our front desk staff upon arrival.
  • Do you have a crib or baby futon?

    No.Baby cots and baby futons are not available.
    Please understand.
  • Where is the nearest bus stop?

    The nearest bus stop is Minami Onsenso Onsenso.A 2-minute walk to the hotel.

    Shinjuku Odakyu Hakone Highway Bus runs from Shinjuku Bus TermContinue reading
  • About coming by car in winter

    From December to March every year, please wear winter tires or carry a tire chain.

    Curves and slopes continue around the hotel.Please be caContinue reading
  • For those coming by car using car navigation

    Set the destination with "Phone number". (0460-84-8621)
    There is no problem if "Hotel Kagetsuen" is set correctly.

    When a destination is seContinue reading
  • About breakfast

    Breakfast is "Japanese and Western buffet" boasting more than 40 kinds of items.
    Breakfast is served from 7:30 to 9:00 and is served at yourContinue reading


Please feel free to contact us if you have any questions.


From 9:00 to 21:00