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  2. Q&A

Q&A

  • Hotel facilities / Equipment

    About mobile phone signal conditions

    We apologize for the inconvenience, but it is "poor radio wave" except for a part.

    docomo: It is basically "bad".
    au: It is basically "bad"Continue reading
  • Hotel facilities / Equipment

    Do you have a humidifier or air purifier?

    Humidifiers are available for preparation.Ask the front desk if you need it.
    (The number is limited.Please understand when out of stock)

    ThContinue reading
  • Hotel facilities / Equipment

    Is a view possible?

    Yes.You can go to the roof of this facility.

    However, since there is no night lighting, there is a danger of falling or falling during darkContinue reading
  • Hotel facilities / Equipment

    Internet connection in the guest room

    Free Wi-Fi is provided within the property.

    The communication environment is generally good on the “ground floor” including all guest roomsContinue reading
  • Hotel facilities / Equipment

    Is there a coin laundry?

    No, there is no coin laundry in this facility.
    Please understand.
  • Hotel facilities / Equipment

    Do you have an ice machine?

    No.There is no ice machine in the facility.
    Ice is provided by room service for a fee (¥ 300). (From 15:00 to 24:00)
  • Hotel facilities / Equipment

    Do you have a shop?

    Yes, we do provide.
    Business hours are from 7:00 to 21:30.
    We sell various souvenirs from Hakone, Yosegi-Zaiku Marquetry, beverages, sweets,Continue reading
  • Hotel facilities / Equipment

    Do you have a mobile phone / smartphone charger?

    Yes, we do provide.Please ask the front desk staff if you need it.

    The number is limited, so please understand when it is out of stock.
  • Hotel facilities / Equipment

    Do you lend a PC?

    No, PCs that can be used in this facility do not include rental computers.
    Please understand.
  • Hotel facilities / Equipment

    Do you have cosmetics?

    No, the facility does not sell cosmetics.
    Please purchase at the nearest convenience store or drug store.

    LAWSON Hakone Sengoku Kogen StoreContinue reading
  • Hotel facilities / Equipment

    About the barrier-free situation

    In this facility, wheelchair access to each floor is possible,
    It is necessary to cross the "step" when using in the guest room or when usinContinue reading
  • Hotel facilities / Equipment

    Is there a pool?

    No, there is no swimming pool at this property.Please understand.
  • Hotel facilities / Equipment

    Do you sell cakes?

    No, cakes are not sold at this facility.

    Cakes can be arranged depending on the situation, so please contact us if you require.
    (OutsourcinContinue reading

Reservation・Inquiries

Please feel free to contact us if you have any questions.

0460-84-8621

From 9:00 to 21:00