Q&A

【Hotel facilities / Equipment】
About mobile phone signal conditions
We apologize for the inconvenience, but it is "poor radio wave" except for a part.

docomo:　It is basically "bad".
au:　It is basically "bad"…Continue reading
【Hotel facilities / Equipment】
Do you have a humidifier or air purifier?
Humidifiers are available for preparation.Ask the front desk if you need it.
(The number is limited.Please understand when out of stock)

Th…Continue reading
【Hotel facilities / Equipment】
Internet connection in the guest room
Free Wi-Fi is provided within the property.

The communication environment is generally good on the “ground floor” including all guest rooms…Continue reading
【Hotel facilities / Equipment】
Is there a coin laundry?
No, there is no coin laundry in this facility.
Please understand.
【Hotel facilities / Equipment】
Do you have an ice machine?
No.There is no ice machine in the facility.
Ice will be provided through room service for a fee (300 yen). (15:00 to 22:00)
【Hotel facilities / Equipment】
Do you have a shop?
Yes, we do provide.
Business hours are from 7:00 to 21:30.
We sell various souvenirs from Hakone, Yosegi-Zaiku Marquetry, beverages, sweets,…Continue reading
【Hotel facilities / Equipment】
Do you have a mobile phone / smartphone charger?
Yes, we do provide.Please ask the front desk staff if you need it.

The number is limited, so please understand when it is out of stock.
【Hotel facilities / Equipment】
Do you lend a PC?
No, PCs that can be used in this facility do not include rental computers.
Please understand.
【Hotel facilities / Equipment】
Do you have cosmetics?
No, the facility does not sell cosmetics.
Please purchase at the nearest convenience store or drug store.

LAWSON Hakone Sengoku Kogen Store…Continue reading
【Hotel facilities / Equipment】
About the barrier-free situation
In this facility, wheelchair access to each floor is possible,
It is necessary to cross the "step" when using in the guest room or when usin…Continue reading
【Hotel facilities / Equipment】
Is there a pool?
No, there is no swimming pool at this property.Please understand.
【Hotel facilities / Equipment】
Do you sell cakes?
No, cakes are not sold at this facility.

Cakes can be arranged depending on the situation, so please contact us if you require.
(Outsourcin…Continue reading